Plan your visit to the 9/11 Memorial & Museum | Opening hours, location, tips, & more

• Oversized bags aren’t allowed inside the museum. Try to keep important items in two mid-sized bags instead of carrying an oversized one. 
• Facilities including cafes and water fountains are non-serviceable, so carry some snacks for the kids.
• Carry enough drinking water, or you can buy it inside the museum.
• Restrooms are equipped with baby-changing facilities.
• Strollers are permitted inside the museum, however, the museum staff may ask you to fold your stroller in case it's too big or disrupts the exhibition spaces in any way.

• Photography: Personal photography is permitted inside the 9/11 Museum.
• Security: Security screening is mandatory for all visitors. 
• Artworks: Do not touch any work in the museum.
• Smoking: Smoking is not allowed inside the 9/11 museum. 
• Mobile phones: Put the mobile phone in silent mode while visiting the museum.
• Tribute items: Tribute items must not exceed 19 x 17 x 8 inches.

After a tiring day, take a break and grab a bite at the nearby restaurants of the 9/11 Memorial Museum. 

• Dos Toros Taqueria: A Mexican cuisine restaurant serving dine-in and takeaway, Dos Toros Taqueria is known for its Californian-style tacos. The restaurant is just 0.5 miles away from the 9/11 Museum. 
• DIG: An American restaurant offering seasonal fruits and vegetables. The place is just 0.5 miles away from the 9/11 Museum. 
• Mezze on the River: Indulge in a delicious spread of Mediterranean cuisine as you overlook the Hudson River. This restaurant is just 0.8 miles away from the museum.

Budget-friendly: Pod Brooklyn Hotel, Holiday Inn Manhattan-Financial District, Hotel Mimosa

Mid-range: Mr. C Seaport, The Standard, East Village, The Broome Hotel New York

Luxury: The New York EDITION, Crosby Street Hotel, Casa Cipriani New York

Wheelchairs: Manual wheelchairs are available for free upon request on a first-come-first-serve basis. You can ask one of the uniformed museum staff members for assistance. You can also reserve a wheelchair by sending an email to access@911memorial.org. 

Service animals: Service animals are welcome into the 9/11 Memorial Museum. 

Toilets: All the public restrooms have wheelchair-accessible stalls.

Transcripts: Transcripts are available for both audio and video guides. For video guides, open captioning is provided in the video. For audio guides, there are captions provided on labels, transcripts, or monitors. 

Assistive Listening System: The 9/11 Museum is equipped with induction loops that transmit audio signals directly to the hearing aid devices.

Descriptive audio guides: The audio guides available at the museum also include an audio description tour to allow visually impaired visitors to independently explore the exhibits through detailed descriptions. 

American Sign Language: There is an American Sign Language video tour also available with their audio guides at the 9/11 Museum. You can ask for these devices at the information desk. 

Readers: You can ask for a reader if you need to navigate through the touchscreen interactive exhibits. You can request assistance at the Information Desk and a staff member will escort you through the exhibit.

For each of the following requests, make sure to send an email to access@911memorial.org to receive the necessary assistance. 

Sign language interpretation: Sign language interpretation is available free of cost for guided tours and public programs. You will have to raise your request 2 weeks in advance. You can also request International or other sign language interpretations 3 weeks in advance. The museum will try its best to arrange for the same.

Verbal description guided tours: You can also avail a verbal description guided tour at the 9/11 Museum. You will have to place a request for this 3 weeks in advance. 

Sighted guide: Sighted guides are available for visually impaired visitors upon advanced request.