9/11 Memorial & Museum Tickets & Tours

4.5(18K Ratings)

Headout is an authorized and trusted partner of the venue, offering curated experiences to enjoy this attraction. This is not the venue's website.




9/11 Memorial waterfall during evening
Women standing in front of 9/11 Memorial
Statue inside 9/11 Memorial
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Foundation Hall
USA flaglet 9/11 Memorial in New York City
USA flaglet 9/11 Memorial in New York City
Flower on 9/11 Memorial in New York City
Ground Zero tour group at 9/11 Memorial with museum entrance in New York City.
9/11 Memorial waterfall during evening
Women standing in front of 9/11 Memorial
Statue inside 9/11 Memorial
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Foundation Hall
USA flaglet 9/11 Memorial in New York City
USA flaglet 9/11 Memorial in New York City
Flower on 9/11 Memorial in New York City
Ground Zero tour group at 9/11 Memorial with museum entrance in New York City.
9/11 Memorial waterfall during evening
Women standing in front of 9/11 Memorial
Statue inside 9/11 Memorial
Exhibit in 9/11 Museum
Firetruck exhibit in 9/11 Museum
Foundation Hall
USA flaglet 9/11 Memorial in New York City
USA flaglet 9/11 Memorial in New York City
Flower on 9/11 Memorial in New York City
Ground Zero tour group at 9/11 Memorial with museum entrance in New York City.
Tickets
4.6(3.4K)

9/11 Memorial & Museum Tickets

from
$33
Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
Flexible duration
Guided tour
  • Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
  • Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
  • The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
  • Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
  • Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
  • For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.
  • Secure an insightful journey into the past with your ticket, unlocking the layers of the 9/11 Memorial & Museum.
  • Get access to the poignant Historical Exhibition, narrating 9/11, Pentagon, and Flight 93 chronicles.
  • The Foundation Hall reveals an imposing last column and the resilient slurry wall, tales of strength in adversity.
  • Don't miss this chance to intimately connect with a day that reshaped history, each artifact telling a deeply personal story.
  • Among the white oak trees, find the Survivor Tree; not just any tree but a symbol of hope that endured against all odds.
  • For an even more insightful experience opt for the Ground Zero tour with skip-the-line tickets to the Museum.

Inclusions

  • 9/11 Museum timed-entry ticket
  • Access to the Museum's current exhibitions
  • Access to 9/11 Memorial, Survivor Tree, and Memorial Glades
  • Free Wi-Fi
  • 9/11 Memorial & Museum $2 service fee
  • Ground Zero Guided Tour & 9/11 Museum Skip-the-Line Tickets (optional)
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
  • Service animals are allowed at the Memorial.
  • All visitors and baggage are subject to security screening, including any personal mobility devices.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Ground Zero tour group at 9/11 Memorial with museum entrance in New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.
Artifact display in 9/11 Museum, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero tour guide with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Ground Zero tour group at 9/11 Memorial with museum entrance in New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.
Artifact display in 9/11 Museum, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero tour guide with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Ground Zero tour group at 9/11 Memorial with museum entrance in New York City.
Ground Zero guided tour group at 9/11 Memorial, New York City, with skip-the-line museum tickets.
Artifact display at 9/11 Museum, New York City, showcasing historical remnants from Ground Zero.
Artifact display in 9/11 Museum, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero tour guide with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Ground Zero guided tour with visitors at 9/11 Memorial, New York City.
Guided Tours
4.5(240)

Combo: Ground Zero Guided Tour + 9/11 Museum Skip-the-Line Tickets

from
$71.20
Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
3 hr. 30 min.
  • Explore Ground Zero with a guide and access the 9/11 Museum with skip-the-line tickets, saving time and money.
  • With a guide personally connected to 9/11, hear stories of resilience starting at St. Paul’s Chapel, a refuge during the attacks.
  • Visit the 9/11 Memorial and see the Survivor Tree, and Reflecting Absence, the largest man-made waterfalls in North America.
  • Go on a self-guided tour of the 9/11 Museum. Discover first-person stories and artifacts that bring the events of 9/11 to life, at your own pace.
  • See the Oculus, a striking symbol of renewal, and the One World Trade Center entrance, enhancing your understanding of the site's rebirth.
  • Explore Ground Zero with a guide and access the 9/11 Museum with skip-the-line tickets, saving time and money.
  • With a guide personally connected to 9/11, hear stories of resilience starting at St. Paul’s Chapel, a refuge during the attacks.
  • Visit the 9/11 Memorial and see the Survivor Tree, and Reflecting Absence, the largest man-made waterfalls in North America.
  • Go on a self-guided tour of the 9/11 Museum. Discover first-person stories and artifacts that bring the events of 9/11 to life, at your own pace.
  • See the Oculus, a striking symbol of renewal, and the One World Trade Center entrance, enhancing your understanding of the site's rebirth.

Inclusions

  • Tour of Ground Zero, including outside St. Paul’s Chapel
  • Local guide with a personal connection to 9/11
  • Guided visit to the 9/11 Memorial
  • 9/11 Museum skip-the-line entry ticket

Ground Zero Tour

St. Paul’s Chapel:

Visit this historic church, which miraculously survived the 9/11 attacks despite being just a block away.

9/11 Memorial:

Pay your respects to the victims of 9/11 at the World Trade Center Memorial site.

9/11 Museum:

Explore the museum on a self-guided tour featuring collections of media, memorabilia, and personal stories.

Oculus:

See the stunning One World Trade Center entrance, a symbol of resilience and renewal.

  • It is recommended that you spend a couple of hours in the museum, but you’re welcome to stay for as long as it’s open.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
One World Observatory Tickets and 9/11 Memorial & Museum Tickets
Panoramic New York views at One World Observatory
Tourists at City Pulse at One World Observatory
Women standing in front of 9/11 Memorial
Firetruck exhibit in 9/11 Museum
Welcome Wall at One World Observatory New York City
Welcome Grid at One World Observatory New York City
Exhibit in 9/11 Museum
9/11 Memorial waterfall in New York City
One World Observatory Tickets and 9/11 Memorial & Museum Tickets
Panoramic New York views at One World Observatory
Tourists at City Pulse at One World Observatory
Women standing in front of 9/11 Memorial
Firetruck exhibit in 9/11 Museum
Welcome Wall at One World Observatory New York City
Welcome Grid at One World Observatory New York City
Exhibit in 9/11 Museum
9/11 Memorial waterfall in New York City
One World Observatory Tickets and 9/11 Memorial & Museum Tickets
Panoramic New York views at One World Observatory
Tourists at City Pulse at One World Observatory
Women standing in front of 9/11 Memorial
Firetruck exhibit in 9/11 Museum
Welcome Wall at One World Observatory New York City
Welcome Grid at One World Observatory New York City
Exhibit in 9/11 Museum
9/11 Memorial waterfall in New York City
Combos
4.5(3.9K)

Combo (Save 5%): One World Observatory + 9/11 Memorial & Museum Tickets

from $70.15
$66.64

5% off

Free cancellation

You can cancel these tickets up to 24 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
  • Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, both located within walking distance in Lower Manhattan.
  • At One World Obsrevatory skip the box office with timed entry and marvel at 360-degree views of New York City from the top of One World Trade Center.
  • Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
  • Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
  • Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.
  • Save time and money with a combo ticket to One World Observatory and 9/11 Memorial & Museum, both located within walking distance in Lower Manhattan.
  • At One World Obsrevatory skip the box office with timed entry and marvel at 360-degree views of New York City from the top of One World Trade Center.
  • Ascend in SkyPod elevators, explore interactive exhibits like the Horizon Grid, and enjoy the See Forever® Theater experience.
  • Pay tribute at the Memorial Pools, stand in awe of the Survivor Tree, and gain insights into the events and aftermath of September 11, 2001.
  • Delve into the stories and artifacts of 9/11 at the Museum, with access to current exhibitions that honor the victims, survivors, and heroes of the attacks.

Inclusions

One World Observatory

  • Skip-the-box-office (ticketing counter), timed entry to One World Observatory

Access to:

  • Observatory levels
  • SkyPod elevators
  • Horizon Grid
  • See Forever® Theater

9/11 Memorial and Museum

  • 9/11 Memorial and Museum timed entry ticket
  • Access to current exhibitions, Survivor Tree, and Memorial Glades

One World Observatory

  • Tip: Don't miss adding your place of origin to the guest registry at the Global Welcome Center.
  • This ticket allows you to arrive at your selected time and skip the ticket purchase lines, but you still need to go through security lines.
  • This experience is wheelchair accessible.

9/11 Memorial and Museum

  • Tip: Pay respects at FDNY Memorial Wall, opposite World Trade Center, honoring firefighters lost on 9/11, at Engine 10/Ladder 10 firehouse.
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. All public restrooms have wheelchair-accessible stalls.
  • Service animals are allowed at the Memorial.
  • You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
SUMMIT One Vanderbilt and 9/11 Memorial & Museum Tickets
Tourist exploring inside SUMMIT One Vanderbilt
View of New York City skyline from SUMMIT One Vanderbilt, part of the Combo Save 21%: 16722 + 29099 tour package
Women standing in front of 9/11 Memorial
Exhibit in 9/11 Museum
Après Cafe in Summit One Vanderbilt in New York
Stunning sunset view over the cityscape, captured during the Combo (Save 21%): 16722 + 29099 tour, offering a unique perspective and exclusive access to breathtaking vistas.
TRANSCENDENCE Summit One Vanderbilt in New York
Firetruck exhibit in 9/11 Museum
Foundation Hall
SUMMIT One Vanderbilt and 9/11 Memorial & Museum Tickets
Tourist exploring inside SUMMIT One Vanderbilt
View of New York City skyline from SUMMIT One Vanderbilt, part of the Combo Save 21%: 16722 + 29099 tour package
Women standing in front of 9/11 Memorial
Exhibit in 9/11 Museum
Après Cafe in Summit One Vanderbilt in New York
Stunning sunset view over the cityscape, captured during the Combo (Save 21%): 16722 + 29099 tour, offering a unique perspective and exclusive access to breathtaking vistas.
TRANSCENDENCE Summit One Vanderbilt in New York
Firetruck exhibit in 9/11 Museum
Foundation Hall
SUMMIT One Vanderbilt and 9/11 Memorial & Museum Tickets
Tourist exploring inside SUMMIT One Vanderbilt
View of New York City skyline from SUMMIT One Vanderbilt, part of the Combo Save 21%: 16722 + 29099 tour package
Women standing in front of 9/11 Memorial
Exhibit in 9/11 Museum
Après Cafe in Summit One Vanderbilt in New York
Stunning sunset view over the cityscape, captured during the Combo (Save 21%): 16722 + 29099 tour, offering a unique perspective and exclusive access to breathtaking vistas.
TRANSCENDENCE Summit One Vanderbilt in New York
Firetruck exhibit in 9/11 Museum
Foundation Hall
Combos
4.5(6.8K)

Combo (Save 5%): SUMMIT One Vanderbilt + 9/11 Memorial & Museum Tickets

from $79.81
$75.82

5% off

Free cancellation

You can cancel these tickets up to 48 hours before the experience begins and get a full refund.

Instant confirmation
Mobile ticket
  • Save time and money with a combo ticket, offering access to SUMMIT One Vanderbilt and the 9/11 Memorial & Museum.
  • SUMMIT One Vanderbilt's observation deck spans 3 floors with immersive exhibits including 'Air', which creates a dreamlike state with immersive fog and mirrors.
  • Check out the "Affinity" installation, where reflective orbs respond to your touch, and 'Levitation' offers daring views from glass sky boxes high above the city.
  • Explore the 9/11 Museum's Historical Exhibition that details the attacks' timeline, events, and aftermath through authentic artifacts.
  • Outside, reflect at the twin pools with names etched in bronze, stand by the resilient Survivor Tree, and stroll through the Memorial Glades.
  • Save time and money with a combo ticket, offering access to SUMMIT One Vanderbilt and the 9/11 Memorial & Museum.
  • SUMMIT One Vanderbilt's observation deck spans 3 floors with immersive exhibits including 'Air', which creates a dreamlike state with immersive fog and mirrors.
  • Check out the "Affinity" installation, where reflective orbs respond to your touch, and 'Levitation' offers daring views from glass sky boxes high above the city.
  • Explore the 9/11 Museum's Historical Exhibition that details the attacks' timeline, events, and aftermath through authentic artifacts.
  • Outside, reflect at the twin pools with names etched in bronze, stand by the resilient Survivor Tree, and stroll through the Memorial Glades.

Inclusions

SUMMIT One Vanderbilt

  • Entry to SUMMIT Experience
  • Access to all 3 floors and immersive experiences

9/11 Memorial & Museum

  • 9/11 Museum timed-entry ticket
  • Access to the Museum's current exhibitions
  • Access to the 9/11 Memorial, Survivor Tree, and Memorial Glades
  • 9/11 Memorial & Museum $2 service fee

SUMMIT One Vanderbilt

  • Tip: Make sure to wear flat shoes since stilettos and boots could damage the mirrored floors.
  • This experience is wheelchair and pram/stroller accessible.
  • Your service animals are welcome at the venue.

9/11 Memorial & Museum

  • Tip: Be respectful and mindful of others as this is a place of remembrance and mourning.
  • This experience is wheelchair and pram/stroller accessible.
  • Your service animals are welcome at the venue.
  • There are no age restrictions, however, the exhibition may not be appropriate for visitors younger than 10 years of age.
  • You can cancel these tickets up to 48 hours before the experience begins and get a full refund.
New York Explorer Pass By Go City
New York All-Inclusive Pass By Go City
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City Cards
4.5(2.1K)

Go City New York Explorer Pass: Choose 2 to 10 Attractions

from
$84
Free cancellation

Free cancellation anytime before the start of your experience

Extended validity
Instant confirmation
Mobile ticket
Flexible duration
  • Want to visit several attractions in NYC without breaking the bank? Access 2 to 10 attractions with this pass valid for 60 days from initial use.
  • Save up to 40% with a 3-attraction pass for $109, instead of spending a total of $180 for Empire State Building, Edge Deck, and a hop-on hop-off tour – that's a whopping $72 in savings!
  • Your pass includes access to the American Natural History Museum, Yankees game tickets, activities like Statue of Liberty Cruise and more!
  • Skip the ticket hassle with the Go City app – just scan using your mobile for seamless entry and step right into attractions without any fuss.
  • Choose a 2, 3, 4, 5, 6, 7, or 10-attraction pass and customize your New York adventure with this all-in-one budget-friendly pass.
  • Want to visit several attractions in NYC without breaking the bank? Access 2 to 10 attractions with this pass valid for 60 days from initial use.
  • Save up to 40% with a 3-attraction pass for $109, instead of spending a total of $180 for Empire State Building, Edge Deck, and a hop-on hop-off tour – that's a whopping $72 in savings!
  • Your pass includes access to the American Natural History Museum, Yankees game tickets, activities like Statue of Liberty Cruise and more!
  • Skip the ticket hassle with the Go City app – just scan using your mobile for seamless entry and step right into attractions without any fuss.
  • Choose a 2, 3, 4, 5, 6, 7, or 10-attraction pass and customize your New York adventure with this all-in-one budget-friendly pass.

Inclusions

  • Access to 2/3/4/5/6/7/10 attractions
  • Valid for 60 days after visiting the first attraction
  • Access to:
  • Museums: 9/11 Memorial and Museum, Museum of Modern Art, Guggenheim Museum & more
  • Attractions: Empire State Building, Edge, LEGOLAND® Discovery Center New Jersey & more
  • Cruises: Harbor Lights Cruise, Statue at Sunset Cruise, Liberty Cruise & more
  • Guided tours: Lower East Side Food and Culture Walking Tour, Rockefeller Center Tour, Brooklyn Bridge Guided Bike Tour & more
  • Activities: Central Park Bike Tour, Harlem Jazz Series & more
  • Bus tours: Hop-on hop-off bus tours
  • Get all details here
  • First, download the Go City app from the confirmation email. Use your order confirmation number to add the pass to your phone.
  • Feeling old school? You can also print your pass at home using the link in your confirmation email. You can also show this version of your pass on your phone.
  • Get access to pre-recorded commentary, suggested itineraries, a handy map, and more, available at your fingertips!

Validity

  • Before activation: Non-validated passes are valid for 2 years from the date of purchase.
  • After activation: Your pass is activated as soon as you visit your 1st attraction. Your pass is valid for 60 days before it runs out. The days need not be consecutive.
  • Certain attractions require prior bookings. For full details check out official websites.
  • You can only visit each attraction once with this pass.
  • Free cancellation anytime before the start of your experience
  • These tickets are valid for 24 months from the date of purchase.

9/11 Memorial & Museum | A tribute to the brave

The 9/11 Memorial Museum commemorates the events of September 11, 2001 - the lives lost, and the stories of its survivors and first responders. It is a reminder of stories of compassion, leadership, and change for New Yorkers, and the world. The 9/11 Museum is the only one of its kind that exists as a reminder of a tragedy. Discover a unique experience and connect with the victims and survivors with 9/11 Museum tickets.

Things to know before booking your 9/11 Museum tickets

  1. While there is no age restriction, this attraction may not be suitable for children under 10 years.
  2. The 9/11 Museum commemorates the tragic events of September 11, 2001, and it can be an emotionally overwhelming experience due to the exhibits, artifacts, and personal stories on display. It's important to be prepared for a somber and emotional experience.
  3. For guests with disabilities, the museum and memorial are both wheelchair accessible. Additional tools like audio guides, sighted guides, sign language tours, and more are available for an efficient visit.
  4. Service animals are allowed inside the premises but pets are not.
  5. All guests are required to maintain appropriate behavior and conduct at all times given the somber nature of the museum and memorial.
  6. Strollers are permitted inside.

Which 9/11 Museum ticket is best for you?

9/11 Museum tickets

If you’re budget-conscious

Go for: Entry tickets

  • Get timed entry to the 9/11 Museum with this ticket, along with access to all of the current exhibitions.
  • Explore historical artifacts and memorials, the National September 11 Memorial, the Survivor Tree, & Memorial Glades.

Guide: Free downloadable audio guide

Recommended tours:

Tickets to 9/11 Museum & Memorial

9/11 Museum tickets

If you’re looking for an in-depth experience

Go for: Guided tours

  • With tickets to a guided tour, not only do you get priority entrance access but you also get a complete lowdown on the museum’s history. 
  • Discover untold stories and explore the different highlights of the 9/11 Museum with an expert guide. 
  • This ticket also includes a 60-minute guided tour of the 9/11 Ground Zero. 

Guide: Expert tour guide

Recommended tours:

9/11 Ground Zero Guided Tour with Skip the Line Tickets

9/11 Museum tickets

If you want to explore beyond

Go for: Combo tickets

  • Get a guided tour of New York City’s greatest landmarks - The Statue of Liberty, the 9/11 Memorial & Wall Street. 
  • Starting on Wall Street, explore the history of the location, then visit the 9/11 Memorial Museum for a guided tour. 
  • Catch the ferry to Liberty Island, and marvel at the beauty of the Statue of Liberty, and its history at the Liberty Island Museum. 

Guide: Expert tour guide (only for the combo ticket)

Recommended tours:

Guided Tour of Statue of Liberty, 9/11 Memorial & Wall Street
Go City New York Explorer Pass: Choose 2 to 10 Attractions
Go City New York All-Inclusive Pass: 104 Attractions

Discounted tickets: Children between 7 to 17 and seniors above 65 get discounted tickets.

Cancellation policy: Cancel your tickets up to 24 hours before your visit for a full refund.

What to see at the 9/11 Memorial & Museum?

9/11 Memorial Museum tickets
9/11 museum tickets

Plan your visit to the 9/11 Memorial & Museum

Timings
Getting there
Facilities
Tips & guidelines
Store
Stay
9/11 Memorial Museum hours
Facilities inside 9/11 Memorial & Museum
  • Toilets: Restrooms are available throughout the museum. 
  • Seating: There are benches available at the Concourse Lobby, Memorial Hall, Foundation Hall, Ramp, and within the exhibitions. 
  • Quiet space: Reflecting on 9/11 Studio is a designated quiet space in the museum. You can ask one of the staff members to direct you. 
  • Wi-Fi: All guests can avail of free Wi-Fi inside the museum.
  • Coatroom: All large bags, backpacks, & large umbrellas must be checked in. All bags are subject to security screening.
Audio guides at the 9/11 museum
  • You can either choose audio, guided, or self-guided tours, based on your needs.
  • Please carry a valid photo ID to avail reduced ticket pricing.
  • Visitors may place items of tribute only in designated areas aside from the Memorial Pool.
  • Please note that while there are no restrictions, the 9/11 Memorial Museum may not be appropriate for children below the age of 10.
  • While personal photography is permitted, flash photography or professional photography is not permitted, unless otherwise authorized by the museum.
  • Re-entry within the premises after exit is not permitted. 
  • Smoking and consuming alcohol are not permitted throughout the museum's premises.
  • No four-legged animals other than service animals are allowed on the premises. 
9/11 Museum tickets
9/11 Memorial Museum tickets

Budget: Holiday Inn Manhattan, U.S. Pacific Hotel, Radisson Hotel Wall Street, & 31 Street Broadway Hotel.

Mid-range: Millennium Downtown New York City, Madison LES Hotel, & DoubleTree by Hilton New York Downtown.

Luxury: Four Seasons Hotel New York Downtown, Conrad New York Downtown, & Casa Cipriani New York (Rooms & Suites).

Accessibility at the 9/11 Museum

Accessible transportation
For the physically disabled
For the hearing impaired
For the visually impaired
9/11 Memorial Museum accessibility

Most of the public transportation in lower Manhattan, including buses and trains, have wheelchair-accessible entrances. The following transports are accessible by wheelchair. 

  • NYC transit buses: M5, M9, and M20
  • Train stations: Chambers Street 1, 2, 3 subway stations, WTC Cortlandt 1 subway station, Fulton Street A, C, J, Z, 2, 3, 5 subway station, and Brooklyn Bridge/City Hall 4, 5, 6 subway station.

The accessible pick-up/drop-off location for privately owned vehicles is at the intersection of Liberty Street and Trinity Place. 

Ramp: There is a ramp that leads towards the overlook that can be easily navigated by staying on the right. Visitors can also use the elevator to reach the lower levels.

9/11 Memorial Museum tickets
  • Wheelchair accessibility: There are several entrances to the Memorial, marked with the wheelchair symbol. All commonly used mobility devices are also permitted on the premises.  Visitors can also make use of the manual wheelchairs and wheeled walkers available free of charge at the reception. 
  • Navigation: Every level of the museum has accessible escalators and elevators, next to the stairs. All areas open to the public are wheelchair accessible. The Memorial pool parapets are designed so a seated or shorter person may have the same view of the Memorial voids, and can access the inscriptions.
  • Service animals: Service animals are welcome on the premises.
  • Care partners: Free admission is offered to a care partner, accompanying a differently abled individual. Request the ticket, after purchasing your ticket, by sending an email to the memorial office.
9/11 Memorial Museum accessibility
  • Assistive Listening System: Induction loop transmitters compatible with hearing aids and cochlear implants are installed wherever there is audio around the museum.
  • Captioning and transcripts: Open captioning or transcripts are available for all the installations that feature audio. For videos, captions are on the screen. For simply audio, captions are provided nearby on a printed card, or monitor.
  • Sign language tour and interpretation: An ASL video tour is available with audio guides, details of the events of 9/11, and personal accounts. The ASL devices are available at the Information Desk. ASL Interpretation is available free of cost with the guided tours, provided 2 weeks’ notice is given via email. 
  • Real-time captioning: Real-time captioning for events and programs is available with a 3-week notice.
9/11 Memorial Museum tickets
  • Readers: Staff members are available throughout the museum to assist visitors in navigating the touch screen interactive exhibits. You can request this service at the Information Desk.
  • Sighted guides: Sighted guides are available to assist with the navigation of the Museum on advance notice.
  • Verbal description tours: Guided verbal description tours are available at the 9/11 Memorial Museum upon request with a 3-week notice.
  • Audio description: The Audio Description tour included in the audio guide allows blind visitors to independently explore the Museum while listening to descriptive personal accounts, the history, and the events of 9/11. It is VoiceOver compatible with IOS devices, and the device is provided at the Information Desk.

NOTE: For all special requests that require notice, please send an email to access@911memorial.org.

Frequently asked questions about 9/11 Museum tickets

Where can I purchase 9/11 Museum tickets?

You can purchase 9/11 Museum tickets online.

Are 9/11 Museum tickets available online?

Yes, the 9/11 Museum tickets are available for purchase online.

Are there discounts available on 9/11 Museum tickets?

Children between 7 to 17 years and seniors above 65 get discounted ticket rates.

What is the cancellation policy on my 9/11 Museum tickets?

You can cancel your 9/11 Museum tickets up to 24 hours before the experience and get a full refund.

Does the 9/11 Museum have skip-the-line tickets?

Yes, 9/11 Museum skip-the-line tickets are available online. You can also choose a guided tour for priority access.

Does the 9/11 Museum have guided tours?

Yes, book a 9/11 Museum guided tour for a more in-depth experience.

What is the best way to buy 9/11 Museum tickets?

It is best to book 9/11 Museum tickets online for discounts and convenience.

What is the price of 9/11 Museum tickets?

Tickets for the 9/11 Museum experience are priced at $33 and above.

Is it worth visiting the 9/11 Museum and Memorial?

The 9/11 Memorial Museum commemorates the sacrifices that many people made during the events of the 9/11 attacks. The Museum is a tribute to everyone who lost their lives and also to the efforts and unity that people showed in rescuing the survivors. Visiting the 9/11 Memorial Museum allows you to connect with all the lost souls and take pride in the resilience of humanity.

Where is the 9/11 Museum located?

The 9/11 Museum is located at 180 Greenwich Street, in Lower Manhattan, New York, United States. Find it on Maps.

What are the 9/11 Museum opening hours?

The 9/11 Museum is open from Wednesdays to Mondays from 9 AM to 7 PM.

What are the 9/11 Memorial opening hours?

The 9/11 Memorial is open every day from 8 AM to 8 PM.

When is the best time to visit the 9/11 Museum?

The best time to visit the 9/11 Museum is early morning within an hour of its opening when crowds are lesser and you can take your time exploring the museum.

Is the 9/11 Museum wheelchair accessible?

Yes, the 9/11 Museum is entirely wheelchair accessible. Standard manual wheelchairs and wheeled walkers are available free of charge for use in the museum and can also be reserved.

Are audio guides available at the 9/11 Museum?

Yes, you can download the audio guide app at the 9/11 Museum and explore the place at your own pace.

Does the 9/11 Museum have parking facilities?

While the 9/11 Museum does not provide parking and on-street parking is limited, the Battery Parking Garage and Harrison PATH station parking facilities are convenient paid parking options near the museum.